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Advice Session Supervisor

Rother District Citizens Advice is a local independent charity providing free, impartial confidential advice to people across Rother. We have a new office in the heart of Bexhill and run outreach sessions across the district.  This is an exciting opportunity to work with a small, committed team as we develop our services, including telephone and digital advice.
This role includes:
•    running the daily advice session, including managing the schedule of client appointments
•    supervising the work of a team of volunteer advisers, including providing the support to new volunteers and
•    in conjunction with the Advice Services Manager, ensuring the high quality service delivery and advice standards are maintained, including through checking and providing feedback on written records or advice provided by volunteers.
We are ideally looking for someone with recent generalist advice experience in a Citizens Advice setting, or a similar advice service, with excellent communications skills and a commitment to delivering high quality advice service. But we will also happily consider suitable candidates with other relevant experience who are willing to learn on the job.

Up to £23,000 per annum pro-rata (depending on experience)
Part-time 14 – 21 hours (actual hours and working pattern by 
agreement with the successful candidate)
12 month contract
Bexhill, Rother District, East Sussex

For further information and an application pack please email chiefofficer@rdcab.cabnet.org.uk 

Please send completed application by post or email using the addresses within the Application Form. 
    
CVs are not accepted.

If you would like an informal discussion about any aspect of the role please contact Lisa Gillette, Chief Officer on chiefofficer@rdcab.cabnet.org.uk

Closing date: 12pm on Friday 30th April
Interview date: Friday 7th May

Hours: 
Part-time 14 – 21 hours (actual hours and working pattern by  agreement with the successful candidate)
Organisation: 
Rother District Citizens Advice
Location: 
Bexhill
Deadline: 
Friday, April 30, 2021

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