The role of the Seaview’s Volunteer Co-ordinator is to take lead responsibility for recruiting and managing a team of volunteers, who will provide a range of support to complement Seaview’s services, with the aim to utilise peoples’ skills, experience and motivation to help support Seaview’s aims for the benefit of our community.
The post-holder will create opportunities to develop the services at Seaview by harnessing the existing skills, networks and experiences of people who have offered their time.
Job Title: Volunteer Coordinator
Responsible to: Service Manager
Annual Salary: £ 15,584 actual
Hours: 22.5 per week
Holidays: days per year + statutory days pro rata
Pension: 4% employee + 4% employer contributions (8%)
Funding: 12 months with possibility of extending
Key Activities
• Communicate with service coordinators and senior managers to establish volunteer opportunities to meet the service needs.
• Oversee and manage potential and actual volunteer data using the digital CRM.
• Complete informal volunteer interviews to establish whether both parties feel their skills, experience and attitudes align with the volunteer opportunities available and Seaview’s ethos.
• Ensure that volunteer agreements, inductions and policies are communicated.
• Ensure that any training needs are met and monitored.
• Coordinate volunteer schedules and ensure they are communicated to the relevant people accordingly.
• Assign responsibilities and ensure that expectations and limitations are communicated.
• Provide line management supervision and direction to a small team of volunteers to ensure that services are delivered to a high quality.
• Take the lead on ensuring all data, including risk data, risk assessments, safeguarding processes, serious and untoward incidents and other essential information is recorded, communicated and acted on in a timely fashion where appropriate to the volunteer role.
• Report to Service Manager on all operational matters of concern.
• Ensure that the service is being delivered in accordance with Seaview’s policies and procedures with a clear focus on risk management including infection control.
• Attend key operational meetings with service coordinators to ensure consistent line management.
• Seek out and manage promotional opportunities or partnerships to support the volunteering opportunities within Seaview.
• Ensure responsiveness to the support needs of vulnerable clients by working collaboratively, monitoring outcomes and seeking appropriate resolutions with regards to safeguarding, housing and criminal justice for example.
• Provide monthly performance reports to the Service Manager.
• To work in accordance with organisational policies and procedures at all times.
• The ability to deal with challenging behaviour with understanding and professionalism and encourage others to do the same.
• To reflect on own practice through supervision and support.
Person Specification
• Previous experience of supporting others in a supervisory or leadership capacity.
• Previous experience working with individuals with multiple and complex needs, including substance misuse and work with offenders and ex-offenders.
• A broad understanding of the issues affecting people experiencing or vulnerable to mental health, addiction, poverty or homelessness/insecure housing.
• An understanding of the barriers which prevent people from accessing services and support.
• Experience of multi-agency working and the ability to liaise with both statutory and voluntary sector partners.
• Excellent communication skills, both written and verbal.
• The necessary skills to monitor service activity and the ability to create and maintain a focus on achieving positive outcomes.
• Self-management: ability to prioritise and manage a busy and ever changing workload. This will include co-ordinating diary commitments to meet service demands, and proactive decision making skills with the ability to show initiative in emergency situations.
• A thorough understanding of client confidentiality and data sharing protocols.
• Understanding of a range of psychological interventions and ability to coach others.
• Excellent IT skills and experience of producing and providing clear, concise records of intervention and statistical information.
• Ability to travel across Hastings, and throughout East Sussex, on occasions, when essential.
• Willingness and ability to work unsociable hours, where required.
General Terms of Reference
• You will seek to improve personal performance, contribution, knowledge and skills.
• You will participate in appraisal, training and supervision processes.
• You will keep abreast of developments in services and practice relevant to the client group.
• You will keep the Service Manager fully apprised of all progress and concerns.
• You will contribute to maintaining safe systems of work and a safe environment.
• You will, as part of the generic team approach, be prepared to work in other areas of Seaview Project as required.
• You will work collaboratively with other service co-ordinators
If you think you can join us in our vision that with the right support, people can achieve their full potential, please contact us by email or phone and request an application form.
[email protected]
Seaview Project,
Southwater Centre,
Hatherley Road,
St Leonards on Sea,
TN37 6LB.
Any problems, please call 01424 717 981.
